KKR's Calabrio buys business intelligence provider Symmetrics
Calabrio Inc, a U.S. customer engagement software company, has bought Symmetrics Inc, a Canadian provider of business intelligence solutions that link contact centre systems with corporate data. No financial terms were released. With the acquisition, Calabrio will establish a centre of excellence for customer and employee engagement in Vancouver. It will be headed by Richard McElroy, the former president and COO of Symmetrics. Based in Minneapolis, Minnesota, Calabrio was acquired in 2016 by the technology group of U.S. private equity firm Kohlberg Kravis Roberts & Co.
4 April 2017•3 mins read
