Permira-backed Genesys acquires Ventriloquist Voice Solutions
Ventriloquist Voice Solutions International Inc, a Mississauga, Ont.-based customer communications platform, has been bought by Genesys, a provider of multi-channel customer experience and contact center solutions. The financial terms of the deal were not disclosed. Genesys said the Ventriloquist acquisition would bring additional scale and technical expertise to its communications solution, which also includes capabilities from SoundBite Communications, acquired last year. The Daly, Calif.-based Genesys is a portfolio investment of European private equity firm Permira Funds. Permira acquired the company with the participation of U.S. venture capital firm Technology Crossover Ventures in 2012.
21 January 2014•3 mins read
